Helpline and 12-Step List

If you would like to know more about participating in 12- step calls and speaking at facilities, you can sign up here.

Members of AA:

To find out about volunteering for the Helpline, click here.

To find out about volunteering for the 12-Step List, click here.


Greetings Fellow AA’s!

We have slots available from time-to-time for service on the AA Helpline. When people call Central Office after hours, their call is forwarded to your cell phone, home phone, or both. (Click here for more information.) This is very rewarding service work. Please let me know if you can help and please make announcements at meetings. Anyone who is interested can send a message to me through this website contact page.

Thank you for your service and support!

Helpline Chair


Helpline volunteers

We do ask that you have at least one year of continuous sobriety in AA.
Pick up that 500-pound telephone and volunteer!


needs your help to answer phones and make 12-Step calls.

What does a Helpline volunteer do?
Helpline Volunteers answer phone calls from a variety of people ranging from visitors looking for meetings to newcomers and family members seeking help

When would I have to take calls?
The time slots vary. Currently: Morning shifts are 7am – 10am M-F. Night shifts are 6pm – 7am. Weekends and holidays 7am-2pm, 2pm-6pm,-6pm-7am.

Here’s the way it works:
After hours calls are forwarded to a volunteers on a rotating basis.  If a call is not answered after several rings the call is then forwarded to the next volunteer in the rotation for that shift.

Do I have to do the 12-Step call, too?
No, you do not have to do actual 12-Step work, unless you want to.  You can refer it to a 12-Stepper when necessary. You will have a list of 12-Step Volunteers, broken down by zip code. You never give the caller the person’s number. You call the names on the list and give the 12-stepper the number of the person who called asking for help.

How can I sign up?
There are 4 ways to sign up:

Complete the online form
Print out the sign-up sheet
Click here for Contact Form
for more information, call:

Central Office (727) 530-0415

“I am responsible . . .
When anyone, anywhere, reaches out for help,
I want the hand of A.A. always to be there.
And for that: I am responsible.”

The AA Responsibility Statement


A.A. is more than a set of principles; it is a society of alcoholics in action. We must carry the message, else we ourselves can wither and those who haven’t been given the truth may die.

Service Manual, p. 6



What does a 12-Step volunteer do?
12-Step volunteers work hand-in-hand with the Helpline and Central Office. They do everything from talking to a practicing alcoholic about AA to taking an out-of-town visitor to a meeting. Whereas Helpline volunteers take the initial call and disburse it, 12-Step volunteers do the actual “leg work”.

How does the process work?
When someone calls either the Helpline or Central Office, the individual is asked for their first name and zip code. Then, the 12-Step list is consulted, and depending on whether it is a man or woman, the appropriate person in that zip code is contacted and given the information. The 12-Step volunteer then contacts that person.

Will I be continuously doing 12-Step calls? I’m not sure if I have that much time to volunteer!
No, most of the time you will just be talking to them on the phone and then perhaps meeting them at a meeting. However, there are times when it could be necessary to get another person and actually go out and do a 12-Step call. You will only be contacted if someone calls from your zip code, so you could go for months without receiving a call.

How can I sign up to become a 12-Step Volunteer?
There are 3 ways you can sign up for the 12-Step list:

Complete the online form
Click here for Contact Form
for more information, call:

Central Office (727) 530-0415

American Business Center, Suite 220
8340 Ulmerton Road
Largo, FL 33771
Phone (727) 530-0415
Fax (727) 530-0416
Click here for Contact Form

Click here for 24-hour Helpline information.

Office Hours: Monday – Friday 10AM – 6PM

Find out what your Central Office does for you!